1. Introduction
This Privacy Policy explains how TikTok Shop Automation Platform ("we", "us", or "our") collects, uses, and protects your personal information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email, phone number
- Business Information: Company name, address, tax ID
- TikTok Account: TikTok Shop credentials (via OAuth)
2.2 Information We Collect Automatically
- Usage Data: How you interact with our Service
- Device Information: IP address, browser type, operating system
- Log Data: Access times, pages viewed, error logs
2.3 TikTok Data (via API)
- Shop Data: Products, orders, customers, analytics
- Performance Data: Sales metrics, traffic data
- Content Data: Product descriptions, images, videos
3. How We Use Your Information
- To provide and maintain the Service
- To process transactions and send notifications
- To improve and optimize the Service
- To communicate with you about updates and offers
- To comply with legal obligations
4. TikTok API Data Usage
When you connect your TikTok Shop account:
- We only access data necessary for Service functionality
- We never store your TikTok login credentials
- We comply with TikTok's Platform Rules and Data Policies
- You can revoke access at any time through TikTok's settings
5. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability testing
- Access controls and authentication mechanisms
- Secure data backup and recovery procedures
6. Data Retention
We retain your data only as long as necessary:
- Account data: Until account deletion request
- Transaction data: 7 years for tax compliance
- TikTok API data: Only during active Service use
- Log data: 90 days for security monitoring
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Restrict or object to processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@tiktokshop-automation.com
8. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service.
11. Contact Us
For privacy-related questions or concerns:
Email: privacy@tiktokshop-automation.com
Data Protection Officer: dpo@tiktokshop-automation.com
Address: Singapore Science Park